No – once you receive the new one from your friend you can discard the one you have.

Jane
NEAL'S YARD REMEDIES USA
www.nyrusa.com <http://www.nyrusa.com>
(888) 697-8721
Natural Solutions magazine 'Beauty with a Conscience' award winner 2008.
Celebrating 28 years of making the best organic and natural skincare products.



From: ***
Date: Sat, 7 Mar 2009 00:54:03 +0800 (CST)
To: Jane Wotton <jane@nyrusa.com>
Subject: Re: a question about ROSE WATER

Needs me to send the product which in my hands back?
Thank you for your help very much.

--- 09年3月7日，周六, Jane at Neal's Yard Remedies <jane@nyrusa.com> 写道：
From: ***
Date: Sat, 7 Mar 2009 00:54:03 +0800 (CST)
To: Jane Wotton <jane@nyrusa.com>
Subject: Re: a question about ROSE WATER

Needs me to send the product which in my hands back?
Thank you for your help very much.

--- 09年3月7日，周六, Jane at Neal's Yard Remedies <jane@nyrusa.com> 写道：


发件人: Jane at Neal's Yard Remedies <jane@nyrusa.com>
主题: Re: a question about ROSE WATER
收件人: "cy tang" <tcyfo@yahoo.com.cn>
日期: 2009年3月7日,周六,上午12:38

Yes – although it doesn’t look nice it is fine to use.
Can you let us have your friend’s address in the UK, and we will send a replacement product to them directly from our factory.

By the way your English is very good :)

Jane
NEAL'S YARD REMEDIES USA
www.nyrusa.com <http://www.nyrusa.com <http://www.nyrusa.com/> >
(888) 697-8721
Natural Solutions magazine 'Beauty with a Conscience' award winner 2008.
Celebrating 28 years of making the best organic and natural skincare products.



From: ***

Date: Sat, 7 Mar 2009 00:30:29 +0800 (CST)
To: Jane Wotton <jane@nyrusa.com>
Subject: Re: a question about ROSE WATER

Are you sure the lump is aloe powder?
If it will not cause problems in use,I don't care it.
I know nobody in the US,but I have a friend in UK.

--- 09年3月7日，周六, Jane at Neal's Yard Remedies <jane@nyrusa.com> 写道：

he lump is aloe powder?
If it will not cause problems in use,I don't care it.
I know nobody in the US,but I have a friend in UK.

--- 09年3月7日，周六, Jane at Neal's Yard Remedies <jane@nyrusa.com> 写道：


Jane
NEAL'S YARD REMEDIES USA
www.nyrusa.com <http://www.nyrusa.com <http://www.nyrusa.com/> >
(888) 697-8721
Natural Solutions magazine 'Beauty with a Conscience' award winner 2008.
Celebrating 28 years of making the best organic and natural skincare products.



From: ***

Date: Sat, 7 Mar 2009 00:30:29 +0800 (CST)
To: Jane Wotton <jane@nyrusa.com>
Subject: Re: a question about ROSE WATER

Are you sure the lump is aloe powder?
If it will not cause problems in use,I don't care it.
I know nobody in the US,but I have a friend in UK.

--- 09年3月7日，周六, Jane at Neal's Yard Remedies <jane@nyrusa.com> 写道：

he lump is aloe powder?
If it will not cause problems in use,I don't care it.
I know nobody in the US,but I have a friend in UK.

--- 09年3月7日，周六, Jane at Neal's Yard Remedies <jane@nyrusa.com> 写道：

发件人: Jane at Neal's Yard Remedies <jane@nyrusa.com>
主题: Re: a question about ROSE WATER
收件人: "cy tang" <tcyfo@yahoo.com.cn>
日期: 2009年3月7日,周六,上午12:18

Is there anyone you know here in the US than we can send the product to, who could then bring it to China for you?
The lump is aloe powder, so will not cause problems in use.

Jane
NEAL'S YARD REMEDIES USA
www.nyrusa.com <http://www.nyrusa.com <http://www.nyrusa.com/> ?<http://www.nyrusa.com/> >
(888) 697-8721
Natural Solutions magazine 'Beauty with a Conscience' award winner 2008.
Celebrating 28 years of making the best organic and natural skincare products.



From: ***
Date: Fri, 6 Mar 2009 22:36:20 +0800 (CST)
To: Jane Wotton <jane@nyrusa.com>
Subject: Re: a question about ROSE WATER

My name is ChenYun Tang. Has a matter to be very troublesome ,I'm a Chinese people.Now,I have already returned to homeland .Of couse,the product is new.I'm so sorry that my english is very poor.Hope you can understand.If some words looks like not politeness I'm sorry.


--- 09年3月6日，周五, Jane at Neal's Yard Remedies <jane@nyrusa.com> 写道：

发件人: Jane at Neal's Yard Remedies <jane@nyrusa.com>
主题: Re: a question about ROSE WATER
收件人: "cy tang" <tcyfo@yahoo.com.cn>
日期: 2009年3月6日,周五,下午9:24

Hello,

Thank you for your message. We have forwarded your information to our factory in the UK so that they can investigate – it looks like it may be a fragment from the cap.
Please can you let us know your first and last name and we will send a replacement to you today.
Can you pack up the bottle and we will arrange for Fedex to pick it up from your house – just let us know which day it will be available for collection.

Jane
NEAL'S YARD REMEDIES USA
www.nyrusa.com <http://www.nyrusa.com <http://www.nyrusa.com/> ?<http://www.nyrusa.com/> ?<http://www.nyrusa.com/> >
(888) 697-8721
Natural Solutions magazine 'Beauty with a Conscience' award winner 2008.
Celebrating 28 years of making the best organic and natural skincare products.







From: ***
Date: Fri, 6 Mar 2009 17:04:01 +0800 (CST)
To: NYR USA <service@nyrusa.com>
Subject: a question about ROSE WATER




I bought a bottle of ROSE WATER (BATCH:0812182 BBE:11/10)
Found someting strange in it
Figure in Attachment
Is this ?a normal phenomenon?

=========================

***代表我。。。= =